I finally did it.
I bought my new computer.
That's right. I figured I'd been talking about it for a year, and it was finally time to put words into action. I bought a Mac! Go me!
I bought it a month ago. And I waited impatiently for it to arrive.
The first hint that something was terribly wrong came from Shannon at Cyberbones. Did you know her husband bought her a Kindle for her birthday? Go husband! But it never arrived. After some sleuthing, he discovered that the State Department was no longer allowing any items with lithium batteries (Kindles, computers, cameras...) to be shipped in the pouch. It seems there was some sort of plane crash in which a fire was caused by a lithium battery. So now no one wants to ship them.
I checked with my mail room. No, they told me, there was no policy change. My computer should be arriving shortly.
A few days later, a cable went out worldwide. It went something like this:
SUBJECT: DONNA'S COMPUTER
1. The good news is, we have your computer here in our gigantic mail warehouse.
2. However, we regret to inform you that your computer cannot be shipped to post.
3. Write to us at firstname.lastname@example.org and we'll try to help you figure out what to do.
The cable might not have been worded exactly like that - I'm paraphrasing here. But you get the idea.
So I wrote to the good folks at email@example.com, and sent them my tracking number. The responded within minutes - minutes! - providing me with a screen shot that showed that my computer is, indeed, being kept in their warehouse.
Thanks so much, I responded, but can you please tell me what the next steps are? Will you be returning my computer to the sender so I can get a refund? Will you readdress it so it comes to me through the DPO? Please advise.
They never answered. So I sent them another message. And another. And another. Still no response from firstname.lastname@example.org.
So here I sit. I have no shiny new Apple computer. Yet the money has been spent - my credit card seems to think I have a new computer. Sadly, it is being held captive against its will, and there appears to be nothing I can do except wait for the guys over at email@example.com to tell me what to do.
What a disaster.